Privacy Policy

Who we are

Soar Home Service LLC ("Soar Home Service", "we", "us", "our") is a marketing and lead-generation company serving home service businesses. Our website is soarhomeservice.com.

Mailing address: 5326 Royal Point Ave, Kissimmee, FL 34746
Contact: khalid@soarhomeservice.com

Information we collect

Information you give us

When you fill in our enquiry form or book a call, we collect:

• Your name
• Your mobile or business phone number
• Your email address, where you provide one
• Your business name and trade
• Anything you tell us about your business in free-text fields
• The date and time you book, and your time zone

Information collected automatically

• IP address and approximate region derived from it
• Browser and device type
• Pages viewed, time on page, and the link or ad that brought you here

We do not ask for and do not want payment card numbers, government identification numbers, health information, or any other sensitive personal information through this website.

How we use your information

• To contact you about the enquiry you submitted
• To schedule, confirm, remind you about and follow up on a call
• To prepare for that call so we are not asking you things you already told us
• To provide services you go on to buy from us
• To measure which ads and pages produce enquiries, so we spend less on the ones that don't
• To meet our legal and record-keeping obligations

We do not use your information to make automated decisions that have a legal or similarly significant effect on you.

Text messaging (SMS)

If you give us your mobile number and agree to be contacted by text, we may send you messages about your enquiry and your scheduled call.

• What we send: replies to your enquiry, appointment confirmations and reminders, and occasional follow-ups about the service you asked about.
• How often: message frequency varies and depends on your activity. We do not send recurring marketing blasts to enquiry contacts.
• Cost: message and data rates may apply. We do not charge for the messages themselves; your mobile carrier may.
• Opting out: reply STOP to any message and we will stop texting you. You will receive one confirmation that you have been unsubscribed.
• Help: reply HELP for assistance, or contact us at khalid@soarhomeservice.com.
• Carriers: mobile carriers are not liable for delayed or undelivered messages.

Consent to receive text messages is not a condition of any purchase. You can decline text messages and still work with us.

Who we share information with

We share information only with the service providers that operate this website and our scheduling, and only so far as they need it to do that work. They are bound to use it for no other purpose. They currently include:

• Tally — hosts the enquiry form and stores responses
• Cal.com — handles scheduling and calendar invitations
• Netlify — hosts this website and keeps server logs
• Google — email and calendar for our business correspondence

We may also disclose information where we are legally required to, or to establish or defend legal claims. If our business is sold or merged, information may transfer as part of that transaction, subject to this policy.

We do not sell your personal information, and we do not share it with third parties for their own direct marketing.

Cookies, analytics and advertising

This site may use cookies and similar technologies to understand how visitors use it and to measure the performance of our advertising, including advertising on Meta platforms (Facebook and Instagram) and Google. These tools may set cookies that recognise your browser across sites and allow us to show ads to people who have visited this one.

You can block or delete cookies in your browser settings, and you can limit ad personalisation in your Meta ad preferences and Google ad settings. Blocking cookies will not stop you using this site.

How long we keep it

Enquiry and booking records are kept for as long as needed to respond to you and to meet our record-keeping obligations, and no longer than three years after our last contact with you, unless you become a client — in which case we keep records for the life of the engagement and seven years afterwards. You can ask us to delete your information sooner.

How we protect it

The site is served over HTTPS, and the services we use hold your data in their own secured systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we limit who can access your information to those who need it to do their job.

Your rights and choices

You can ask us to:

• Tell you what personal information we hold about you
• Correct it if it is wrong
• Delete it
• Stop contacting you by text, email, or phone
• Give you a copy in a portable format

Email khalid@soarhomeservice.com and we will respond within 30 days. We will not treat you differently for exercising any of these rights.

If you are a California resident, you have these rights under the CCPA as amended by the CPRA, including the right to know what we collect and the right to opt out of sale or sharing — we do not sell or share personal information as those terms are defined. If you are in the UK or EEA, you have equivalent rights under the UK GDPR and GDPR, and you may complain to your supervisory authority.

Children

This site is intended for business owners and operators. It is not directed at anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy. The date at the top shows when it last changed. Material changes will be posted on this page before they take effect.

Contact us

Questions about this policy, or about information we hold:
khalid@soarhomeservice.com
5326 Royal Point Ave, Kissimmee, FL 34746